Privacy Policy

At Truckers Outlet, we respect your privacy and are committed to protecting your personal data.

  • We do not store credit or debit card details on our servers.

  • Payment information is processed securely by trusted third-party providers such as PayPal, Stripe, and Worldpay.

  • We do not sell, rent, or share your personal data with third parties, except where necessary to process your order or comply with legal obligations.

All personal data is handled in accordance with applicable UK GDPR and data protection regulations.

Cookies

Cookies are small text files stored on your device to help improve your browsing experience. We use cookies to:

  • Recognise and track returning visitors

  • Analyse website traffic and usage

  • Remember user preferences and settings

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website functions.

Delivery Policy

Dispatch Time

  • Orders are typically dispatched within 24 hours (excluding weekends and public holidays).

Shipping Costs

  • Shipping costs are calculated at checkout based on delivery address, order size, and weight.

  • The full shipping cost is displayed before payment, with no hidden charges.

Couriers

  • We use reliable courier services including Royal Mail, Evri, and FedEx.

  • The courier used will depend on the delivery address and parcel size.

Refunds & Cancellation Policy

We want you to be fully satisfied with your purchase.

Under the UK Consumer Contracts (Distance Selling) Regulations, you have the right to cancel your order within 30 working days from the day after delivery.

Return Conditions

To be eligible for a return:

  • Items must be unused, complete, and in original “as new” condition

  • Items must be returned in secure packaging

  • A copy of the delivery note or proof of purchase must be included

  • We strongly recommend using a tracked delivery service for returns

Return Costs

  • Return shipping costs are the responsibility of the buyer unless the item is faulty, damaged, or incorrectly supplied

  • Once the returned item is received and inspected, we will process a full refund of the purchase price

Refunds will be issued using the original payment method.

Contact & Support

If you have any questions regarding our Terms & Conditions, delivery, returns, or privacy policy, please contact our support team via the Contact Us page.

🚛 Truckers Outlet – Transparent Policies. Trusted Service. Built for Life on the Road.